Question 1

Forestoy design packaging with sustainability in mind by reducing unnecessary materials, minimizing plastic use.

Accepted Answer

A: Yes. We design packaging with sustainability in mind by reducing unnecessary materials, minimizing plastic use, and using biodegradable and recyclable materials. We also optimize packaging size to reduce transportation costs and carbon footprint.

Question 2

Forestoy  factory is certified with ISO 14001 (Environmental Management System) and ISO 45001 (Occupational Health and Safety Management System).

Accepted Answer

A: Our factory is certified with ISO 14001 (Environmental Management System) and ISO 45001 (Occupational Health and Safety Management System). We utilize solar photovoltaic energy, and implement wastewater treatment and dust control systems to minimize environmental impact and promote green manufacturing.

Question 3

Forestoy is committed to environmental responsibility.

Accepted Answer

A: Yes. Forestoy is committed to environmental responsibility. All products and packaging use FSC-certified wood, ensuring responsible forest management and sustainable sourcing practices.

Question 4

The timeline depends on the complexity of the project. Typically, it takes 7–15 days from design confirmation to sample delivery.

Accepted Answer

A: The timeline depends on the complexity of the project. Typically, it takes 7–15 days from design confirmation to sample delivery. Mass production usually takes 45–60 days, with exact timelines confirmed prior to project launch.

Question 5

Forestoy  offer flexible solutions and support small-batch and multi-SKU projects.

Accepted Answer

A: MOQ varies depending on product type, design complexity, and material requirements. We offer flexible solutions and support small-batch and multi-SKU projects. Please contact our sales team for detailed quotations and MOQ information tailored to your project.

Question 6

Forestoy provides comprehensive OEM and ODM services, covering the entire development process.

Accepted Answer

A: Forestoy provides comprehensive OEM and ODM services, covering the entire development process—from concept creation, design sketches, and prototyping to mass production and packaging design. We support brands, wholesalers, and retailers in creating unique and market-ready products.

Question 7

All Forestoy products are tested and certified by internationally recognized third-party laboratories.

Accepted Answer

A: Yes. All Forestoy products are tested and certified by internationally recognized third-party laboratories such as SGS, TÜV, BV (Bureau Veritas), and ITS (Intertek). We implement a dual quality assurance system that includes both in-house testing and independent external testing to ensure compliance with all applicable safety regulations.

Question 8

Forestoy ensure that wooden toy materials are safe and non-toxic.

Accepted Answer

A: We prioritize the use of FSC-certified sustainably sourced wood and maintain strict control over our supply chain. All paints, glues, and other chemical materials used in our toys are sourced from professional, certified suppliers and are non-toxic and eco-friendly. They are verified through both internal and third-party testing to ensure full chemical safety compliance.

Question 9

All Forestoy wooden toys strictly comply with major international toy safety standards.

Accepted Answer

A: All Forestoy wooden toys strictly comply with major international toy safety standards, including EN71 (EU), ASTM F963 (USA), and AS/NZS ISO 8124 (Australia/New Zealand). We are committed to ensuring that every product meets the highest global safety requirements.

Question 10

We offer multiple shipping options, including sea freight, air freight, courier services, and door-to-door delivery.

Accepted Answer

A: At Forestoy, We are committed to providing secure, cost-effective, and on-time delivery worldwide, include DDP (Delivered Duty Paid) Shipping, Air Freight.Sea Freight,Direct Shipping to Your Warehouse, Amazon FBA Shipping.

Question 11

As a rule,we accept 100% irrevocable LC at sight, or T/T 30% deposit before production and 70% balance against BL copy.

Accepted Answer

At Forestoy,  We understand that each customer has different preferences when it comes to payment options, which is why we offer flexibility to meet your needs.1. Bank TransferFor large orders or long-term business relationships, we prioritize bank transfer payments.2. Credit and Debit CardsWe accept major credit and debit cards, including Visa, MasterCard, and American Express.3. PayPalFor customers who prefer faster online payments, we offer PayPal.4. Letter of Credit (L/C)For business customers placing bulk or large orders, we accept Letters of Credit (L/C) payments.5. Third-Party PaymentsFor certain orders, we may also accept third-party payment services.

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