Question 1

We can provide Amazon customized labeling services based on your Amazon fulfillment requirements.

Accepted Answer

Yes. We can provide Amazon-compliant packaging, barcode printing, FNSKU labeling, carton labels, and other customized labeling services based on your Amazon fulfillment requirements.

Question 2

Our main export markets include Germany, the United States, Spain, the United Kingdom, the Netherlands, Australia, New Zealand, the Philippines, and other international markets.

Accepted Answer

Our main export markets include Germany, the United States, Spain, the United Kingdom, the Netherlands, Australia, New Zealand, the Philippines, and other international markets.With extensive experience serving customers across Europe, North America, Oceania, and Southeast Asia, we understand the quality, safety, packaging, and compliance requirements of different markets.

Question 3

We are willing to sign reasonable Non-Disclosure Agreements (NDAs) to protect our customers’ confidential information

Accepted Answer

Yes. We are willing to sign reasonable Non-Disclosure Agreements (NDAs) to protect our customers’ confidential information, product concepts, designs, and business information.

Question 4

We have experience working with startup brands and growing businesses.

Accepted Answer

Yes. We have experience working with startup brands and growing businesses.For children's furniture, such as learning towers, toy storage cabinets, tables, and chairs, smaller order quantities of approximately 300–500 sets may be available.However, for wooden children's toys, the standard MOQ is generally 1,000 sets.We also offer selected in-stock products for customers who require smaller quantities. Please note that these designs are generally more basic, and safety testing may not be guaranteed for all target markets.

Question 5

Payment terms may be discussed further based on the order value and long-term cooperation potential.

Accepted Answer

For new customers, our standard payment terms are:30% deposit before production70% balance payment after inspection and before shipmentPayment terms may be discussed further based on the order value and long-term cooperation potential.

Question 6

We maintain a strict quality control process throughout production

Accepted Answer

Yes. We maintain a strict quality control process throughout production, from raw material inspection to final product inspection and packaging checks.For more detailed information about our quality control system, please visit our website: www.forestoy.com.

Question 7

We use environmentally responsible and child-safe materials, including wood, paints, coatings, and adhesives.

Accepted Answer

We use environmentally responsible and child-safe materials, including wood, paints, coatings, and adhesives.All materials are selected to meet relevant safety requirements and can be tested according to the standards required in your target market.

Question 8

Our products can meet the major international toy safety standards requested by our customers

Accepted Answer

Our products can meet the major international toy safety standards requested by our customers, including ASTM, EN71, CPC, FSC, and other applicable testing requirements for different markets.

Question 9

Sample costs depend on the product design, materials, development requirements, and level of customization.

Accepted Answer

Sample costs depend on the product design, materials, development requirements, and level of customization.In most cases, sample fees can be credited toward future bulk orders once the order reaches the agreed quantity.

Question 10

Sample lead time is usually 7–15 days,for bulk orders, the standard production lead time is typically around 60 days.

Accepted Answer

Sample lead time is usually 7–15 days, depending on the product design and level of customization.For bulk orders, the standard production lead time is typically around 60 days after sample approval and deposit confirmation.

Question 11

We provide both private-label and OEM/ODM services

Accepted Answer

Yes. We provide both private-label and OEM/ODM services. Our team can support you from product development and design through production, packaging, and delivery.

Question 12

Do you offer customization of your existing products, including colors, finishes, branding, packaging, and product modifications?

Accepted Answer

Yes. We have extensive experience in product customization. We can customize colors, finishes, logos, branding, packaging, and product details based on your requirements.

Question 13

Forestoy design packaging with sustainability in mind by reducing unnecessary materials, minimizing plastic use.

Accepted Answer

A: Yes. We design packaging with sustainability in mind by reducing unnecessary materials, minimizing plastic use, and using biodegradable and recyclable materials. We also optimize packaging size to reduce transportation costs and carbon footprint.

Question 14

Forestoy  factory is certified with ISO 14001 (Environmental Management System) and ISO 45001 (Occupational Health and Safety Management System).

Accepted Answer

A: Our factory is certified with ISO 14001 (Environmental Management System) and ISO 45001 (Occupational Health and Safety Management System). We utilize solar photovoltaic energy, and implement wastewater treatment and dust control systems to minimize environmental impact and promote green manufacturing.

Question 15

Forestoy is committed to environmental responsibility.

Accepted Answer

A: Yes. We are a FSCTM certified company (FSCTM C131173 ), committed to environmental responsibility. All products and packaging use sustainable wood, ensuring responsible forest management and sustainable sourcing practices.

Question 16

The timeline depends on the complexity of the project. Typically, it takes 7–15 days from design confirmation to sample delivery.

Accepted Answer

A: The timeline depends on the complexity of the project. Typically, it takes 7–15 days from design confirmation to sample delivery. Mass production usually takes 45–60 days, with exact timelines confirmed prior to project launch.

Question 17

Forestoy  offer flexible solutions and support small-batch and multi-SKU projects.

Accepted Answer

A: MOQ varies depending on product type, design complexity, and material requirements. We offer flexible solutions and support small-batch and multi-SKU projects. Please contact our sales team for detailed quotations and MOQ information tailored to your project.

Question 18

Forestoy provides comprehensive OEM and ODM services, covering the entire development process.

Accepted Answer

A: Forestoy provides comprehensive OEM and ODM services, covering the entire development process—from concept creation, design sketches, and prototyping to mass production and packaging design. We support brands, wholesalers, and retailers in creating unique and market-ready products.

Question 19

All Forestoy products are tested and certified by internationally recognized third-party laboratories.

Accepted Answer

A: Yes. All Forestoy products are tested and certified by internationally recognized third-party laboratories such as SGS, TÜV, BV (Bureau Veritas), and ITS (Intertek). We implement a dual quality assurance system that includes both in-house testing and independent external testing to ensure compliance with all applicable safety regulations.

Question 20

Forestoy ensure that wooden toy materials are safe and non-toxic.

Accepted Answer

A: We are a FSCTM certified company (FSCTM C131173 ), prioritizing the use of  sustainably sourced wood and maintain strict control over our supply chain. All paints, glues, and other chemical materials used in our toys are sourced from professional, certified suppliers and are non-toxic and eco-friendly. They are verified through both internal and third-party testing to ensure full chemical safety compliance.

Question 21

All Forestoy wooden toys strictly comply with major international toy safety standards.

Accepted Answer

A: All Forestoy wooden toys strictly comply with major international toy safety standards, including EN71 (EU), ASTM F963 (USA), and AS/NZS ISO 8124 (Australia/New Zealand). We are committed to ensuring that every product meets the highest global safety requirements.

Question 22

We offer multiple shipping options, including sea freight, air freight, courier services, and door-to-door delivery.

Accepted Answer

A: At Forestoy, We are committed to providing secure, cost-effective, and on-time delivery worldwide, include DDP (Delivered Duty Paid) Shipping, Air Freight.Sea Freight,Direct Shipping to Your Warehouse, Amazon FBA Shipping.

Question 23

As a rule,we accept 100% irrevocable LC at sight, or T/T 30% deposit before production and 70% balance against BL copy.

Accepted Answer

At Forestoy,  We understand that each customer has different preferences when it comes to payment options, which is why we offer flexibility to meet your needs.1. Bank TransferFor large orders or long-term business relationships, we prioritize bank transfer payments.2. Credit and Debit CardsWe accept major credit and debit cards, including Visa, MasterCard, and American Express.3. PayPalFor customers who prefer faster online payments, we offer PayPal.4. Letter of Credit (L/C)For business customers placing bulk or large orders, we accept Letters of Credit (L/C) payments.5. Third-Party PaymentsFor certain orders, we may also accept third-party payment services.

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